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Medical Receptionist/Patient Care Coordinator

1 month ago

Nelson, Lancashire, United Kingdom Pendle View Medical Centre Full time

About the Role

Pendle View Medical Centre is seeking a skilled Medical Receptionist/Patient Care Navigator to join our team. As a key member of our patient support team, you will play a vital role in ensuring our patients receive the best possible care.

Main Responsibilities

  • Provide exceptional customer service to patients, responding to incoming telephone calls and signposting them to the appropriate service or healthcare professional.
  • Process appointment requests from patients, utilizing the Care Navigation protocol and relevant NHS-approved communication tools.
  • Offer a professional and comprehensive information support service to the practice team.
  • Undertake a range of clerical tasks, including data inputting and operation of the EMIS Web system.
  • Gain a working knowledge of clinical coding and the QOF reporting system.
  • Act as a focal point of communication between patients, doctors, and other members of the clinical and administrative staff.

Person Specification

Essential

  • Good standard of education
  • Ability to work as part of an integrated multi-skilled team
  • Able to work in a changing environment
  • Having a 'Can do' attitude
  • Enthusiasm for the job
  • Interest in the work of medical receptionists
  • Friendly and approachable
  • Flexibility of working hours
  • Caring
  • Honest

Desirable

  • IT skills
  • Knowledge of Microsoft products
  • Previous work experience in General Practice with a knowledge of Emis Web
  • Previous work experience involving dealing with the public or customer care in a busy reception environment
  • Experience of routine administration tasks, filing, and record-keeping