Automotive Service Coordinator

1 month ago


Cirencester, Gloucestershire, United Kingdom Institute of the Motor Industry. limited Full time

We are looking for an Automotive Service Coordinator to join our team at the Institute of the Motor Industry. limited. This is an exciting opportunity to work with a values-led, family-owned automotive retail group that prioritizes industry-leading customer experience and colleague engagement.

The successful candidate will have a strong background in customer-facing roles and be able to deliver excellent service. A full UK driving licence is also required.

We estimate that the salary for this position will be around £28,000-£35,000 per year, depending on location and experience.

About the Job:

  • Provide customers with a warm, inviting and streamlined experience.
  • Build strong relationships, deliver outstanding efficiency and communication.
  • Be a knowledgeable point of contact for customers requiring servicing or repair.

Key Responsibilities:

  • Provide exceptional customer service and ownership throughout the customer's experience.
  • Accurately maintain the service department loading system.
  • Manage handover and administration, explaining work carried out on vehicles.
  • Understand and adhere to manufacturer service requirements.


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