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Guest Services Ambassador
2 months ago
About Four Seasons:
Four Seasons Hotels and Resorts is a leading luxury hospitality company that prides itself on delivering exceptional guest experiences. Our team members around the world are dedicated to creating unforgettable moments for our guests, residents, and partners through a commitment to luxury with genuine heart.
About the Role:
We are seeking a highly skilled and customer-focused Guest Services Agent to join our team at Four Seasons Hotel Hampshire. As a key member of our Guest Services Team, you will be responsible for ensuring our guests receive the highest level of service and attention to detail.
Key Responsibilities:
- Provide exceptional customer service to guests, responding to their needs and requests in a timely and professional manner.
- Transport luggage to and from guest rooms, ensuring seamless check-in and check-out experiences.
- Assist with valet parking and other guest-related tasks as needed.
- Collaborate with other departments to ensure a smooth and efficient guest experience.
Requirements:
- Previous experience in luxury hospitality is preferred.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Fluency in English is required.
- A clean driving license with permission to drive in the UK is required.
- Must be over the age of 21 due to insurance requirements.
What We Offer:
- A highly competitive remuneration package and service charge.
- The opportunity to work with a leading luxury hospitality company.
- Excellent training and career development opportunities.
- 28 days holiday (increasing based on length of service).
- Access to Wagestream – a salary advance benefit.
- Discounted gym membership.
- WeCare Employee Well Being Platform.
- Uniform and meals on duty.
- Employee recognition programs.
