Luxury Guest Services Professional

1 week ago


Hampshire, United Kingdom Four Seasons Hotels and Resorts Full time

About Four Seasons Hotel Hampshire:

Our hotel is a 18th-century manor in the English countryside, offering a peaceful escape from the hustle and bustle of city life. With 500 acres of picturesque landscape, our guests can enjoy a range of outdoor activities and unique experiences.

About the Role:

We are seeking a highly skilled and customer-focused Guest Services Agent to join our team. As the first point of contact for our guests, you will be responsible for ensuring their stay with us is nothing short of exceptional.

Key Responsibilities:

  • Provide warm and personalized welcome to our guests
  • Manage guest luggage and transportation
  • Assist with valet parking
  • Respond to guest inquiries and resolve any issues promptly

Requirements:

  • Excellent communication and customer service skills
  • Proactive and flexible approach to work
  • Previous experience in luxury hospitality an advantage
  • Ability to lift and push luggage trolleys
  • Valid UK driving license

What We Offer:

  • Competitive salary and service charge
  • Guest Experience Program, including an overnight stay with breakfast
  • Employee Travel Program with complimentary nights and reduced rates on rooms and 50% F&B discount in Four Seasons properties worldwide after 6 months of employment
  • Excellent Training and Career Development opportunities
  • 28 days holiday (increasing based on length of service)
  • Access to Wagestream – a salary advance benefit
  • Discounted Gym Membership
  • WeCare Employee Well Being Platform
  • Uniform and meals on duty
  • Employee Recognition Programmes and more


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