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Customer Service Representative

2 months ago


Gateshead, Gateshead, United Kingdom Pertemps Newcastle & Gateshead Full time
About the Role

Pertemps Newcastle & Gateshead is seeking a highly skilled Customer Service Advisor to join our team. As a Customer Service Advisor, you will be responsible for providing exceptional service to our customers in the sales promotions sector.

Key Responsibilities
  • Customer Service: Handle customer calls, respond to emails, and validate promotion claims with a high level of accuracy and efficiency.
  • Communication: Possess excellent communication skills, both written and verbal, to articulate information clearly and confidently.
  • Problem-Solving: Ability to think critically and solve problems independently, with minimal supervision.
  • Product Knowledge: Stay up-to-date on product knowledge and company policies to provide accurate information to customers.
  • Teamwork: Collaborate with the management team to achieve team goals and objectives.
  • Adaptability: Demonstrate adaptability to changes in a fast-paced environment and prioritize tasks efficiently.
Requirements
  • Language Skills: Fluency in German (C1 ability) and English, both written and spoken.
  • Experience: Proven experience in successfully dealing with customers in a fast-paced environment.
  • Computer Skills: Competent computer skills and experience with Microsoft Office (e.g., Outlook, Excel).
  • Interpersonal Skills: Excellent interpersonal and communication skills to build strong relationships with customers and colleagues.
What We Offer

Pertemps Newcastle & Gateshead offers a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.