IT Infrastructure Specialist
9 hours ago
Infrastructure Engineer - £40-45K - Yorkshire - Hybrid
Henderson Scott is seeking a skilled Infrastructure Engineer to join our busy Infrastructure Team. As a key member of the team, you will be responsible for delivering BAU support to all of our IT Infrastructure, working on a range of activities across various infrastructure and security disciplines.
As an Infrastructure Engineer, you will be working as part of a team supporting sites across the UK, resolving complex tickets across all hardware and software platforms, and managing 3rd party vendors to drive fault resolution and change on software/hardware issues.
Key Responsibilities:
- Resolving complex technical issues across all hardware and software platforms.
- Managing 3rd party vendors to drive fault resolution and change on software/hardware issues.
- Documenting fixes and building a Knowledge Base to share between colleagues.
- Proactive monitoring and maintenance of infrastructure estate using RMM platforms.
- Ensuring build baselines are tested for reliability, functionality, and security.
- Consulting on hardware solutions and providing guidance on hardware standards.
- Ensuring ITSM tooling platforms are actively maintained with ticket updates, problem records, change notifications, and asset management.
- Providing support and mentoring to colleagues across the IT Service.
Requirements:
- From a highly technical background, with experience of ensuring the lights are on 24x7 with only limited and controlled downtime.
- 2+ years of Technical Support experience - Ideally in an MSP environment.
- O365, Teams, Exchange online, PowerShell experience.
- Strong VMware and Hyper-V knowledge.
- Detailed and proven understanding of physical server hardware components and configuration with strong fault diagnostic capabilities.
- Understanding of WAN, SDWAN, MPLS, FTTp/c, Routers, Switches, and Firewalls.
- Detailed understanding of TCP-IP, IP routing protocols (BGP and OSPF).
- Understanding of ITSM toolsets (Freshservice being desirable).
Infrastructure Engineer - £40-45K - Yorkshire - Hybrid
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