Senior IT Infrastructure Specialist

7 days ago


York, York City, United Kingdom Henderson Scott Full time

Job Opportunity at Henderson Scott

We are seeking a highly skilled and experienced Senior IT Infrastructure Specialist to join our team at Henderson Scott. As a key member of our Infrastructure Team, you will play a critical role in delivering high-quality IT services to our organization.

Key Responsibilities:

  • Resolve complex technical issues across various hardware and software platforms, demonstrating expertise in troubleshooting and problem-solving.
  • Collaborate with 3rd party vendors to drive fault resolution and change management for software and hardware issues.
  • Develop and maintain a comprehensive knowledge base to share best practices and solutions with colleagues.
  • Proactively monitor and maintain our infrastructure estate, utilizing Remote Monitoring and Management (RMM) platforms.
  • Ensure that build baselines are thoroughly tested for reliability, functionality, and security.
  • Provide guidance on hardware solutions and standards, ensuring alignment with our IT strategy.
  • Maintain and update our IT Service Management (ITSM) tooling platforms, ensuring accurate ticket updates, problem records, change notifications, and asset management.
  • Support and mentor colleagues across the IT Service, promoting knowledge sharing and skill development.

Requirements:

  • Proven technical expertise, with a strong background in ensuring high availability and minimal downtime.
  • At least 2 years of experience in technical support, preferably in a Managed Service Provider (MSP) environment.
  • Strong proficiency in Microsoft Office 365, Teams, Exchange Online, and PowerShell.
  • Advanced knowledge of VMware and Hyper-V.
  • Detailed understanding of physical server hardware components and configuration, with strong fault diagnostic capabilities.
  • Understanding of WAN, SD-WAN, MPLS, FTTp/c, routers, switches, and firewalls.
  • Detailed knowledge of TCP-IP, IP routing protocols (BGP and OSPF).
  • Strong understanding of Microsoft Server operating systems, Active Directory, and components, including Intune, Group Policy, and WSUS.
  • Experience with ITSM toolsets, preferably Freshservice.

What We Offer:

Henderson Scott offers a competitive salary and a dynamic work environment that fosters growth and development. If you are a motivated and experienced IT professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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