Infrastructure Specialist

6 days ago


York, York City, United Kingdom Henderson Scott Full time

Job Summary:

Henderson Scott is seeking a highly skilled Infrastructure Specialist to join our team. As an Infrastructure Specialist, you will be responsible for ensuring the smooth operation of our IT infrastructure, providing technical support and guidance to our team members, and driving process improvements within the IT Operations team.

Key Responsibilities:

  • Technical Support: Provide 3rd line level technical support for complex tickets across all hardware and software platforms.
  • Vendor Management: Manage 3rd party vendors to drive fault resolution and change on software/hardware issues.
  • Knowledge Base Management: Document fixes and build a knowledge base to share between colleagues.
  • Infrastructure Monitoring: Proactively monitor and maintain the infrastructure estate using RMM platforms.
  • Build Baseline Testing: Ensure that build baselines are tested for reliability, functionality, and security.
  • Hardware Solutions: Consult on hardware solutions and provide guidance on hardware standards.
  • ITSM Tooling: Ensure that ITSM tooling platforms are actively maintained with ticket updates, problem records, change notifications, and asset management.
  • Team Support: Provide support and mentoring to colleagues across the IT Service.

Requirements:

  • From a highly technical background, with experience of ensuring the lights are on 24x7 with only limited and controlled downtime.
  • 2+ years of Technical Support experience - Ideally in an MSP environment.
  • O365, Teams, Exchange online, PowerShell experience.
  • Strong VMware and Hyper-V knowledge.
  • Detailed and proven understanding of physical server hardware components and configuration with strong fault diagnostic capabilities, including RAID config and planning workload placement on storage arrays.
  • Understanding of WAN, SDWAN, MPLS, FTTp/c, Routers, Switches, and Firewalls.
  • Detailed understanding of TCP-IP, IP routing protocols (BGP and OSPF).
  • Detailed and working knowledge of Microsoft Server operating systems, Active Directory, and components, including INTUNE, group policy, and WSUS.
  • Understanding of ITSM toolsets (Freshservice being desirable).

What We Offer:

Henderson Scott offers a competitive salary of £45K and a hybrid working arrangement.



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