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Communications Officer

1 month ago

Castleford, Wakefield, United Kingdom The Mid Yorkshire Teaching NHS Trust Full time

About the Role

We are seeking a skilled Communications Officer to join our team at The Mid Yorkshire Teaching NHS Trust. As a key member of our community care team, you will be responsible for providing high-level customer service to patients and their families.

Key Responsibilities

  • Receive and respond to incoming calls from patients and their families, providing accurate and timely information about our services.
  • Liaise with healthcare professionals to ensure seamless communication and coordination of care.
  • Manage difficult conversations with empathy and professionalism, ensuring the needs of patients and their families are met.
  • Follow established protocols for handling complaints and concerns, maintaining confidentiality and adhering to NHS policies.
  • Develop and maintain positive working relationships with colleagues, patients, and their families, promoting a culture of respect and compassion.

Requirements

  • Excellent communication and interpersonal skills, with the ability to work effectively with patients, families, and healthcare professionals.
  • Previous experience in a customer-facing role, preferably in a healthcare setting.
  • Ability to work flexibly, including weekends and bank holidays, to ensure 7-day coverage of our services.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • Knowledge of NHS policies and procedures, with a commitment to maintaining confidentiality and adhering to data protection guidelines.

What We Offer

As a Communications Officer with The Mid Yorkshire Teaching NHS Trust, you will have the opportunity to make a real difference in the lives of our patients and their families. We offer a competitive salary, comprehensive training and development opportunities, and a supportive and inclusive work environment.