Quality Assurance and Customer Experience Manager

5 days ago


Leeds, Leeds, United Kingdom The Recruitment Crowd (Yorkshire) Limited Full time
This role offers a unique opportunity to join a dynamic and fast-growing company, where you can contribute to shaping the future of customer success and quality assurance. As a key member of our team, you will be responsible for maintaining and elevating high standards of customer service and product quality.

You will manage online reviews, quality control, and handle first-level complaints, working closely with sales and project management teams to ensure adherence to protocols and quality standards.

Your key responsibilities will include:
• Managing online presence by responding to reviews, encouraging positive feedback, and protecting our brand reputation
• Maintaining quality control by listening to sales and project management calls to ensure adherence to protocols and quality standards
• Handling first-level complaints, leading investigations, and ensuring customer satisfaction meets company expectations
• Creating engaging content, organizing video customer testimonials, and developing help videos to support customers using our technology
• Overseeing complaints and leading investigations to meet timelines and quality standards
• Adhering to strong SLA response times and meeting targets while maintaining a positive customer experience

We are seeking someone with strong communication skills, ability to handle difficult conversations, and proven experience in customer success, quality assurance, or a similar role. You should also have excellent negotiation skills, familiarity with creating and managing online content, and the ability to work independently and as part of a team.

The salary for this position is £52,000-£57,000 per year, which includes a performance bonus.

  • Leeds, Leeds, United Kingdom The Recruitment Crowd (Yorkshire) Limited Full time

    Job Title: Quality Assurance and Customer Experience ManagerThis role is an excellent opportunity for a skilled professional to join our team as a Quality Assurance and Customer Experience Manager. About the Role:We are seeking a proactive and detail-oriented individual to maintain and elevate our high standards of customer service and product quality. This...


  • Leeds, Leeds, United Kingdom The Recruitment Crowd (Yorkshire) Limited Full time

    Job Title: Quality Assurance ManagerWe are seeking a proactive and detail-oriented Quality Assurance Manager to maintain and elevate our high standards of customer service and product quality. This role is integral to ensuring our customers have a positive experience with the company.The successful candidate will have strong communication skills, with the...


  • Leeds, Leeds, United Kingdom TRC Yorkshire Full time

    Job Title: Customer Success and Quality Assurance ExpertAbout the Role:We are seeking an experienced Custumer Success and Quality Assurance Expert to join our team in Leeds. The successful candidate will be responsible for managing online presence, ensuring quality control, handling customer interactions, creating engaging content, and overseeing...


  • Leeds, Leeds, United Kingdom The Recruitment Crowd (Yorkshire) Limited Full time

    Job OverviewThe Recruitment Crowd (Yorkshire) Limited is seeking a highly skilled Customer Success and Quality Assurance Manager to join their team in Leeds. As a key member of the organization, you will be responsible for maintaining and elevating high standards of customer service and product quality.This role involves managing online reviews, quality...


  • Leeds, Leeds, United Kingdom The Recruitment Crowd (Yorkshire) Limited Full time

    Customer Success and Quality Assurance LeadWe are seeking a proactive and detail-oriented professional to join our client's team as Customer Success and Quality Assurance Lead. The ideal candidate will have experience in quality assurance, customer success, and business growth.This role is available due to company growth and a restructure. We are looking for...


  • Leeds, Leeds, United Kingdom Elevation Recruitment Group Full time

    Job DescriptionElevation Recruitment Group is seeking a highly experienced Quality Assurance Manager to join their team in Leeds. The successful candidate will be responsible for overseeing the end-to-end quality assurance process, ensuring compliance with industry standards such as ISO 9001 and ISO 14001.The ideal candidate will have a strong background in...


  • Leeds, Leeds, United Kingdom Elevation Recruitment Group Full time

    Job SummaryWe are seeking an experienced Quality Assurance Manager to oversee the end-to-end quality assurance process across design, supply chain, manufacturing, and installation operations in Leeds.The ideal candidate will have a strong understanding of ISO 9001 and maintenance of robust Quality Management Systems. As a key player in shaping our quality...


  • Leeds, Leeds, United Kingdom b3 jobs Full time

    This highly regarded snack producer utilizes high-quality, locally sourced ingredients to craft its unique and tasty products.About the Production Assurance RoleAs a key team member reporting directly to the Technical Director, you will utilize your expertise in production assurance to ensure that all products consistently meet high quality standards and...


  • Leeds, Leeds, United Kingdom Arla Foods Plc Careers Full time

    We are seeking a Quality Assurance Manager to join our customer technical team at Arla Foods Plc Careers, working hybrid from Leeds. As the main point of contact for some of our major commercial customers, you will be responsible for all technical related activities.This high-profile role involves building strong relationships with customers and developing...


  • Leeds, Leeds, United Kingdom Hubbell Incorporated Full time

    Hubbell Incorporated is a leading global manufacturer of high-quality electrical and utility solutions. We are seeking a talented Quality Assurance Specialist to join our team.About the Role:This position will provide quality assurance, quality systems, and supplier quality support for our manufacturing locations.The ideal candidate will have a Bachelor's...


  • Leeds, Leeds, United Kingdom Leeds Teaching Hospitals NHS Trust Full time

    The Quality Assurance Manager position at the Leeds Teaching Hospitals NHS Trust requires a highly skilled individual with extensive experience in quality assurance testing of complex diagnostic x-ray equipment. As a key member of the Radiological Physics group, you will be responsible for ensuring that the work of the technical team fully complies with the...


  • Leeds, Leeds, United Kingdom Williams Lea Full time

    Job SummaryAs a Quality Assurance Manager, you will be responsible for ensuring the quality of document production for our clients. This includes assessing documents, identifying errors, and making corrections. You will work closely with team members, Lead, Supervisor, Manager, and Senior Manager to ensure quality results and meet deadlines.The ideal...


  • Leeds, Leeds, United Kingdom The Recruitment Crowd (Yorkshire) Limited Full time

    Customer Success and Quality Assurance ManagerThis is a unique opportunity to join our team as a Customer Success and Quality Assurance Manager. About the Job:We are looking for a skilled professional to manage our online presence, quality control, and handle first-level complaints. This role is integral to ensuring our customers have a positive experience...


  • Leeds, Leeds, United Kingdom Harrison Scott Associates Full time

    About the RoleWe are seeking a highly skilled and experienced Quality Assurance Manager to join our team at Harrison Scott Associates.This is an excellent opportunity for a motivated and organized individual to lead our quality team and drive continuous improvement initiatives.The successful candidate will have a strong background in quality management, with...


  • Leeds, Leeds, United Kingdom Hubbell Incorporated Full time

    Job Title:Quality Assurance SpecialistAbout the Role:We are seeking a highly skilled Quality Assurance Specialist to provide quality assurance, quality systems, and supplier quality support for our manufacturing locations. The successful candidate will have experience in monitoring, auditing, and evaluating production processes.About Us:Hubbell Incorporated...


  • Leeds, Leeds, United Kingdom BAM Nuttall Full time

    Building a sustainable futureThe Transpennine Route Upgrade is a significant investment in the railway between York and Manchester via Leeds and Huddersfield.We are seeking an experienced professional to lead our Construction Quality Assurance team, working closely with our partners to deliver high-quality results.$80,000 - $100,000 per annumA competitive...


  • Leeds, Leeds, United Kingdom KellyDeli Full time

    OverviewKellyDeli is a leading food retail and restaurant company that has revolutionized the industry with its innovative concepts. As a Quality Assurance Manager, you will be part of a dynamic team responsible for ensuring the highest standards of quality in our products. With a strong focus on customer satisfaction and employee well-being, we strive to...


  • Leeds, Leeds, United Kingdom Elevation Recruitment Group Full time

    Job Title: Quality Assurance SpecialistAbout the Role:Elevation Recruitment Group is seeking an experienced Quality Assurance Specialist to join their team. As a key member of the quality assurance process, you will oversee end-to-end quality management across design, supply chain, manufacturing, and installation operations.About the Company:The company is...


  • Leeds, Leeds, United Kingdom Morrison Water Services Full time

    Job OverviewMorrison Water Services is the leading service provider in the UK's water and wastewater infrastructure sectors. As a Quality Assurance Manager, you will play a crucial role in managing quality compliance on our northern contracts with Yorkshire Water and United Utilities.


  • Leeds, Leeds, United Kingdom NOCN Group Full time

    Job Title: Quality Assurance SpecialistNOCN Group is an educational charity dedicated to helping learners reach their potential and organisations thrive. As a Quality Assurance Specialist, you will play a vital role in supporting the Onboarding Team by risk-assessing applications from potential customers to become approved NOCN centres nationally within the...