Quality Assurance Manager

5 days ago


Leeds, Leeds, United Kingdom The Recruitment Crowd (Yorkshire) Limited Full time
Job Title: Quality Assurance Manager

We are seeking a proactive and detail-oriented Quality Assurance Manager to maintain and elevate our high standards of customer service and product quality. This role is integral to ensuring our customers have a positive experience with the company.

The successful candidate will have strong communication skills, with the ability to handle difficult conversations to uphold our protocols and standards.

The Role:
• Online Presence Management: Respond to online reviews, encourage positive feedback, and manage our online reputation to protect and enhance our brand.
• Quality Control: Listen to sales and project management calls to ensure adherence to protocols and quality standards.
• Customer Interaction: Handle first-level complaints, lead investigations, and ensure customer satisfaction aligns with company expectations.

The Salary for this role is £26,000 - £28,500 + Performance Bonus + Excellent Progression Opportunities.

This position is based in Leeds, offering free parking and exciting career opportunities. If you are a motivated and results-driven individual who thrives in a fast-paced environment, we encourage you to apply.

Estimated salary: £27,250

TRC Group is a dynamic, fast-growing company that offers a range of benefits and career opportunities.

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