Customer Service Representative
3 weeks ago
About the Role
We are seeking a skilled and empathetic Customer Service Representative to join our NHS 111 Wales team as a Call Handler in Bangor. This is a permanent, full-time opportunity with a competitive salary and shift enhancements for unsociable hours.
Key Responsibilities
- Answering calls from the public for the NHS 111 Wales Service, providing high-quality patient care and support.
- Working as part of a team to deliver our Mission of Right Care, Right Place, Right Time.
- Dealing with challenging situations, remaining calm and assertive, and making considered decisions.
Requirements
- Minimum 5 GCSEs or equivalent.
- Dealing with the public on the phone, working as part of a team, and possessing excellent communication skills.
- Flexible approach to work, with the ability to commit to training and complete it within a set timeframe.
Working with Us
We recognise the importance of diversity and inclusivity within our workforce. We welcome applications from under-represented groups and are committed to creating an environment where everyone feels valued and respected.
What We Offer
- A competitive salary, shift enhancements for unsociable hours, and a comprehensive training programme.
- The opportunity to work with a talented team, delivering high-quality patient care and support.
How to Apply
To apply for this exciting opportunity, please submit your application through our website. We look forward to hearing from you.
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