Customer Service Representative

3 weeks ago


Bangor, Gwynedd, United Kingdom Welsh Ambulance NHS Trust Full time

About the Role

We are seeking a skilled and empathetic Customer Service Representative to join our NHS 111 Wales team as a Call Handler in Bangor. This is a permanent, full-time opportunity with a competitive salary and shift enhancements for unsociable hours.

Key Responsibilities

  • Answering calls from the public for the NHS 111 Wales Service, providing high-quality patient care and support.
  • Working as part of a team to deliver our Mission of Right Care, Right Place, Right Time.
  • Dealing with challenging situations, remaining calm and assertive, and making considered decisions.

Requirements

  • Minimum 5 GCSEs or equivalent.
  • Dealing with the public on the phone, working as part of a team, and possessing excellent communication skills.
  • Flexible approach to work, with the ability to commit to training and complete it within a set timeframe.

Working with Us

We recognise the importance of diversity and inclusivity within our workforce. We welcome applications from under-represented groups and are committed to creating an environment where everyone feels valued and respected.

What We Offer

  • A competitive salary, shift enhancements for unsociable hours, and a comprehensive training programme.
  • The opportunity to work with a talented team, delivering high-quality patient care and support.

How to Apply

To apply for this exciting opportunity, please submit your application through our website. We look forward to hearing from you.



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