Help Desk Specialist
6 days ago
We are seeking a Help Desk Specialist to join our team at Accelero in Llandudno. As a Help Desk Specialist, you will be the first point of contact for our clients and will be responsible for providing technical support and resolving issues in a timely and effective manner.
The successful candidate will have excellent communication skills, a strong understanding of IT systems and software, and the ability to work effectively in a fast-paced environment. You will be required to troubleshoot and resolve technical issues, provide guidance and support to colleagues, and contribute to the development of process definitions and procedures.
The estimated salary for this role is £25,000 per year, plus benefits including company pension, 25 days holiday plus bank holidays, and opportunities for professional development and certifications.
Key Responsibilities:
- Troubleshoot and resolve technical issues
- Provide guidance and support to colleagues
- Contribute to process definitions and procedures
Requirements:
- 2+ years' experience in IT support
- Strong understanding of IT systems and software
- Excellent communication and problem-solving skills
- Ability to work effectively in a team environment
Benefits:
- Company pension
- 25 days holiday plus bank holidays
- Professional development opportunities
- Certifications
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