Technical Support Specialist
2 weeks ago
Are you a skilled technical professional with a passion for delivering exceptional IT support services? Do you have a strong background in RMM technologies and a desire to work in a dynamic, award-winning environment?
We are seeking a highly motivated and experienced 2nd Line Technical Support Engineer to join our team. As a key member of our IT support team, you will be responsible for providing technical support to our clients and internal stakeholders, ensuring that their IT needs are met and exceeded.
Key Responsibilities:- Provide technical support to clients and internal stakeholders via RMM tools and other communication channels
- Troubleshoot, fix, and escalate incidents as required, ensuring they are resolved within customer service level agreements
- Monitor networks and provide guidance on security risks and improvements
- Administrate instances on Azure and AWS
- Log all customer contact in the support ticketing system, maintaining complete information
- Develop strong product and business expertise of AutoTask/Datto products
- Work collaboratively with internal partners to manage customer interactions
- Level 3 Engineer background
- Experience in managing and responding to multiple issues at the same time
- At least 2+ years' experience in using RMM technologies
- At least 3+ years' experience with Helpdesks, Salesforce, SharePoint, and Virtual Server environments on MS Hypervisor & VMWare
- Expertise with Windows Server Operating Systems & 2nd Line Support
- Expertise with Security audits, firewalls, switches, end-point security, and infrastructure management
- A salary range of £40,000-£45,000
- A progressive, award-winning environment with a strong focus on innovation and customer satisfaction
- Opportunities for professional growth and development
We are an equal opportunities employer and welcome applications from all qualified candidates. Please note that sponsorship will not be offered for this role.
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