Customer Service Representative

2 days ago


Folkestone, Kent, United Kingdom World Duty Free - WDF Full time
Customer Service Assistant at World Duty Free

Are you passionate about delivering exceptional customer experiences? Do you have a knack for building rapport with customers and providing them with an enjoyable journey? If so, we want to hear from you

As a Customer Service Assistant at World Duty Free, you will play a vital role in ensuring our customers receive a world-class service experience. Your responsibilities will include:

  • Delivering individualized service experiences for every customer
  • Maximizing sales opportunities using world-class service skills and knowledge of products and promotions
  • Demonstrating positive personal behaviors and a can-do attitude
  • Working independently or as part of a team to achieve operational standards across the store

In addition to your customer-facing responsibilities, you will also have the opportunity to work alongside a fantastic team of experienced colleagues who will support your learning and encourage your growth and career development.

As a valued member of our team, you will enjoy a range of benefits, including:

  • Company bonus scheme
  • Employee Assistance program – confidential advice service to support our teams on a range of issues
  • Discounts on products for our staff, family, and friends
  • Travel discounts
  • Free parking

We are committed to creating a positive and inclusive work environment where our colleagues feel valued, engaged, and empowered to grow and develop their skills. If you are passionate about delivering exceptional customer experiences and are looking for a rewarding career opportunity, we want to hear from you



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