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Director of Enterprise Service Management

2 months ago

London, Greater London, United Kingdom yolk recruitment Full time
Associate Director of Enterprise Service Management

Are you a seasoned Service Management professional looking for a new challenge? Do you have a passion for leading teams and driving business growth? We have an exciting opportunity for an Associate Director of Enterprise Service Management to join our team at Digital Health and Care Wales (DHCW).

The Role

We are seeking a highly experienced Service Management professional to lead our Enterprise Service Management department. As Associate Director, you will be responsible for guiding the development of our Service Management framework, leading a team of approximately 50-60 people, and driving the delivery of software products.

  • Develop and implement robust Service Management processes and frameworks
  • Lead the team through a period of change and occasionally deputise for executives in board meetings
  • Manage stakeholders effectively and provide metrics around value delivery
Requirements

To be successful in this role, you will need to have:

  • Extensive experience leading Service Management in a complex organisation
  • Leadership skills and the ability to input into other business areas
  • In-depth knowledge of ITSM best practices and efficiencies
  • Experience maturing ITSM functions in large organisations
Reward

We offer a competitive salary of up to £97,000, 28 days annual leave, and a range of benefits including flexible working, professional development opportunities, and an NHS pension. If you are a motivated and experienced Service Management professional looking for a new challenge, we would love to hear from you.