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About Dakota Edinburgh
Dakota Edinburgh is a luxury hotel located in the heart of South Queensferry, offering a unique blend of style, comfort, and exceptional service. As a Night Porter, you will be an integral part of our Front of House Team, responsible for ensuring the smooth operation of our hotel's public areas.
Key Responsibilities
- Meetings and Events
- Set up and prepare our meetings and events spaces for conferences and private dinners, paying close attention to detail to provide guests with an immaculately clean and welcoming space.
- Deep Cleaning
- Carry out deep cleaning tasks such as vacuum cleaning, dusting, and polishing, as well as mopping to thoroughly clean the public areas of the hotel.
- Customer Service
- Work closely with all other departments, particularly Reception, to ensure excellent communication and be proactive in assisting other departments as required.
- Deliver room service, take items to guest bedrooms, and answer the hotel phone in a professional and courteous manner.
- Health and Safety
- Follow health and safety procedures closely at all times, particularly pertaining to the handling of waste and manual handling.
- Maintain a comprehensive knowledge of safe chemical handling guidelines and best practice relating to the immaculate upkeep of back of house and public areas.
- Fire Safety
- Be assigned the role of Fire Warden in the event of an emergency evacuation and be trained as a fire evacuation chair user to assist our guests.
Benefits
As a valued member of our team, you will enjoy a range of benefits, including:
- 40% off stays at any Dakota hotel
- 25% off drinks and dining at any Dakota hotel
- Access to our Employee Assistance Program, which includes free private mental health support and counselling sessions, video GP consultations, and private prescription services
- Access to discounted gift card platform
- Support from our in-house Mental Health Champions
- Additional holiday day on the first anniversary of your employment
- Family-friendly flexible working options
- Meals on duty and uniforming
- £200 bonus to recommend a friend to join our team
- £10 bonus every time you are mentioned on Trip Advisor
- Free bi-annual eye testing for users of display screen equipment
- Accredited, certified compliance training given on employment such as in Food Hygiene, Alcohol Responsibility, Data Protection, and Health & Safety
- Access to a suite of external, certified resources via our Learning Management System
- Supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan
- Opportunities to undertake both internal and external training courses, including potential for in-house Apprenticeships
About You
We are looking for a reliable and dependable individual with a minimum of one year's working experience in a cleaning or labouring role. Previous experience working night shifts is strongly preferred. You will be physically active in your role, standing for the entirety of your shift and working at pace. You will be an enthusiastic individual who will promote our culture of positivity and be task-oriented with a great pride for the work you do and attention to detail. You will be flexible with shift patterns and available around the needs of our business.