Global Business Relationship Operations Coordinator
7 days ago
We are a global tobacco leaf supplier operating in approximately 30 countries worldwide. Our company delivers value-added products and services to customers across 90 countries, serving as a trusted provider of responsibly sourced, independently verified, sustainable and traceable leaf.
Job Description SummaryThis role's primary responsibility is to provide exceptional customer experiences and enhance business processes. As a key point of contact for internal and external customers, you will offer sales support for the global BRM Team and serve as a liaison between departments to maintain and develop cross-function communication.
Key Responsibilities- Process and verify purchase orders, ensuring accurate customer information and payment details through our 'Know Your Customer' program methodology.
- Maintain and update sales and customer records, guaranteeing data accuracy and consistency with a focus on standardization and simplification.
- Compile monthly sales reports, providing valuable insights into business performance.
- Liaise with the Logistics department to ensure timely deliveries, expediting orders through internal collaboration.
- Direct customer feedback to relevant departments, identifying areas for improvement and implementing solutions.
- Research and suggest new services to offer to clients, driving business growth and expansion.
- High school diploma or equivalent required; associate or bachelor's degree in business administration or similar preferred.
- Relevant industry software experience, including SAP, is essential for this role.
- A strong understanding of sales performance metrics and logistics processes, including Incoterms 2020, is necessary.
- Proficiency in Microsoft system software and excellent administrative recordkeeping skills are required.
The estimated salary range for this position is $60,000 - $80,000 per annum, commensurate with experience. We offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off.
All employees and applicants shall be treated without discrimination or harassment based on ethnicity, race, color, religion, gender, gender identity, marital status, sexual preference or sexual orientation, national origin, age, veteran status, disability or citizenship, in accordance with all applicable laws.
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