Service Coordinator
4 days ago
The Service Coordinator will be responsible for planning and scheduling the work of Service Engineers, providing service support on various pump products and liaising with customers and the engineering team. Full product training will be provided.
The ideal Service Coordinator will have experience working in a coordinator, scheduling, or similar customer service role in an engineering environment. Strong communication and IT skills are essential.
Key Responsibilities
• Coordinate the work, assignments, and scheduling of the Service Engineers and the profitability of the Service Department.
• Contact customers over the phone to book work and plan for engineers.
• Assist in generating quotes for pump service repairs and maintenance agreements.
• Raise purchase orders and invoices.
• Responsible for chasing spare parts orders, approving supplier invoices, and booking goods in.
• Manage on-call rotas and coordinate annual leave for the engineering team.
• Liaise with various engineering departments.
Requirements
• Good IT skills and experience in Excel and Outlook.
• Experience working in a coordinator, scheduling, or customer service role in an engineering environment.
• Ability to maintain good professional working relationships with existing and new customers.
• Proven experience as a Service Coordinator, Sales Coordinator, or similar role.
• Experience using Oracle, simPRO, or similar systems is advantageous.
• Commutable to the office in Camberley.
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