Quality Assurance Specialist

4 weeks ago


Aylesford, Kent, United Kingdom AllSaints Full time

About the Role

We are seeking a Quality Control Technologist to join our production team at AllSaints. In this role, you will be based out of our distribution centre in Larkfield, Kent, and will work closely with the technical manager to ensure consistent quality of production across our products.

Key Responsibilities

  • Carry out regular random AQL inspections at the warehouse and store level, comparing results to those of the regional offices QA teams reports.
  • Prepare monthly summaries of quality issues for the technical manager to review and present to the senior management team.
  • Manage the compilation of seasonal factory scorecards.
  • Work with the technical manager to implement quality procedures appropriate to the business objectives.
  • Assess product failure and returns analysis with the warehouse returns department.
  • Issue and manage supplier corrective action reports where product does not meet agreed standards.
  • Investigate and record customer complaints regarding product performance, specifications, and reliability with the technical team.
  • Support the technical manager with annual business reviews of key suppliers from a quality perspective.

Requirements

  • Excellent written and verbal communication skills.
  • Strategic thinker and strong analytical and presentation skills.
  • Excellent time management, planning, organisation, and prioritisation skills.
  • Multiproduct experience necessary.
  • Ability to travel at short notice if required.

About AllSaints

We are a disability committed certified employer and offer a range of benefits, including a generous wardrobe allowance, employee discount, and hybrid working arrangements.

What We Stand For

  • The Customer is the Boss.
  • One Team.
  • We Do What We Say We Will.
  • We Are Responsible.

Benefits

  • A generous wardrobe allowance.
  • Employee discount.
  • 25 days holiday increasing to 28 days after 2 years continuous service.
  • Bank holidays, birthdays, and volunteering days off.
  • Access to dental cash plan and free virtual GP appointments through Aviva.
  • UNUM employee assistance helpline.
  • Life assurance cover.
  • Access to discounted gym membership and corporate discounts.
  • Hybrid working in our historic East London studios.
  • Free, confidential, wellbeing and lifestyle support with Retail Trust.
  • Enhanced family leave benefits.
  • Health days for physical or mental wellness.
  • Dedicated mental health support from our mental health first aiders.
  • Eye care vouchers, season ticket loans, and much more.


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