People Services Team Lead
5 days ago
A competitive salary of £45,000 per annum is on offer for this exciting role as a People Services Team Lead in our vibrant and fast-paced People Services Team at the PIB Group. This is an exceptional opportunity to join a dynamic team where no two days are the same.
The ideal candidate will have experience in customer service, with a proven ability to lead a team. Strong organisational skills, including planning, delegating, and prioritising tasks in a high-volume environment, are essential. Excellent problem-solving skills and attention to detail are also required. The successful candidate will be forward-thinking, able to implement process improvements that enhance team efficiency and service delivery.
About the Role
We are seeking a highly motivated and experienced People Services Team Lead to manage a small team delivering core people services. The key responsibilities include leading and managing a team, driving excellent customer service, and ensuring the quality of all outgoing communication. Proactive organisation and coordination of daily tasks, balancing workloads and meeting deadlines across weekly, monthly, and annual activities, are also critical aspects of the role.
The ideal candidate will have a CIPD Level 3 qualification (minimum) and experience in managing multiple tasks and deadlines simultaneously. Strong multitasking and prioritisation skills are necessary to ensure high-quality work delivery. The successful candidate will be able to implement process improvements, maximise the use of technology to streamline and enhance team efficiency, and conduct regular reviews of Standard Operating Procedures (SOPs).
What We Offer
The PIB Group offers a comprehensive benefits package, including a competitive holiday allowance, death in service benefit, company pension scheme, generous maternity and paternity leave packages, and flexible benefits. A first-class employee benefits and welfare package supports employees' financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking, and much more. Additionally, we offer a wide range of discounts, including a kids pass giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects, and many more.
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