Waste Management Contracts Coordinator

3 weeks ago

Newbury, West Berkshire, United Kingdom Computer Salvage Specialists Full time
Job Description

Company Overview

Computer Salvage Specialists (CSS) is a leading processor and recycler of Waste Electrical and Electronic Equipment in the UK. With over 35 years of experience, we promote and deliver a sustainable solution for the recycling of WEEE.

We are seeking an experienced Contracts Manager to join our team in Newbury, Berkshire.

Role Overview

The successful candidate will be joining a team of Contracts Managers to assist with the day-to-day management of a range of public and private sector customers, including local councils, utility companies, and IT asset management providers.

The Contracts Manager will report directly to the Head of Contracts and work closely with our MD and business owner Andrew Braysher.

Key Responsibilities

  • Manage a portfolio of high-value and profile public and private sector customers across different customer profiles, contract types, and business sectors.
  • Handle customer recycling and processing order requirements in a fast-paced and dynamic environment.
  • Input into pricing, cost estimates, issue/query identification, and resolution with customers and senior managers.
  • Assist with raising and managing Purchase Orders (SAP).
  • Participate in final invoicing approvals, processing, and resolving customer, financial, and operational queries.
  • Book 3rd-party Transport and ensure all documentation is accurate and timely.
  • Assist senior managers with internal monthly sales and financial reporting.

Requirements

  • Customer Liaison - experience in customer/account-level operational and management reporting, issue escalation, and resolution with senior customer leads, internal stakeholders, and our management team.
  • Customer Requirements Gathering and Order Fulfilment - ability to process high volumes of varied customer orders/requirements across a range of customer and contract types.
  • Minimum of 5 years' experience working in Contracts Management, Commercial Operations, or Account Management roles.
  • Financial Operations - experience of customer and internal finance processes covering pricing to order (vs customer contract), PO, invoicing, and query handling/resolution.
  • SAP - understanding of basic Financial Accounting modules and financial software/SAS platform.
  • MS Office Suite - Excel, Word, and Outlook.

Personal Attributes

  • Proven experience in managing and developing new and existing customer accounts.
  • Strong communication skills, both verbal and written.
  • Strong time management skills and ability to multitask and prioritize workflow/tasks.
  • Excellent negotiation and problem-solving skills.
  • Ability to influence and communicate effectively at all levels and across different stakeholders.
  • Performance Management and Results Oriented - ability to identify, communicate, and propose solutions to a wide range of customer issues with senior managers.
  • Good IT skills in Word, Excel, and knowledge of SAP an advantage but not essential.

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