Helpdesk Operations Expert

4 weeks ago


Swindon, Swindon, United Kingdom Hills Group Full time
Job Description

This role involves supporting the IT Operations Manager and working within an office-based team as an experienced IT 2nd Line Engineer. Key responsibilities include:

  1. Assessing, troubleshooting, and resolving server and end-user computing issues using known methodologies.
  2. Developing processes and methods conforming to ITIL disciplines.
  3. Working from or traveling to company sites to provide IT support as required.
  4. Maintaining accurate records of work carried out for users in in-house systems.
  5. Ensuring technical competence remains current and fit for purpose.

Required skills and qualifications include:

  • Strong knowledge of Windows Servers, Microsoft 365, Active Directory, and VMWare.
  • Hands-on experience with server infrastructure and networking.
  • Demonstrable experience with Microsoft Intune & Defender.

In this role, you will have the opportunity to develop your skills, share knowledge with the team, and contribute to service excellence for the Hills user community.



  • Swindon, Swindon, United Kingdom Pinnacle Group Limited Full time

    Pinnacle Group Limited, a leading provider of housing and neighbourhood services in the UK, is seeking an experienced Helpdesk Operations Manager to ensure the delivery of high-quality service standards across its contracts.Job DescriptionThis role involves supporting the Helpdesk function, including report development, contract monitoring, CAFM system...


  • Swindon, Swindon, United Kingdom Pinnacle Group Limited Full time

    Pinnacle Group Limited, a leading provider of housing and neighbourhood services, is seeking an experienced Helpdesk Operations Manager to drive the effective delivery of service standards across their contracts. As part of their team, you will play a crucial role in supporting the Helpdesk function, including report development, contract monitoring, CAFM...


  • Swindon, Swindon, United Kingdom Pinnacle Group Limited Full time

    Job Description SummaryPinnacle Group Limited seeks a highly skilled Facilities Service Coordinator to ensure effective support delivery across contracts. The role involves assisting in monthly audits with FM Managers, logging findings on the CAFM system, and contributing to report development, contract monitoring, and customer satisfaction surveys. Your...


  • Swindon, Swindon, United Kingdom C4S Search Ltd Full time

    C4S Search Ltd is recruiting a Helpdesk and Desktop Support Technician to provide technical assistance to customers in Swindon. This is a challenging role that requires excellent communication skills and a passion for troubleshooting complex technical issues.Duties and ResponsibilitiesOffer first-level support to customers via phone, email, or in-person,...


  • Swindon, Swindon, United Kingdom A&B Recruitment Full time

    A&B Recruitment is seeking an accomplished Helpdesk and Support Technician to join our team in the UK. As an experienced professional, you will be responsible for delivering exceptional IT support services to our clients across various sites.The estimated salary for this role is £42,000 - £52,000 per annum, depending on experience.Job Description:About the...


  • Swindon, Swindon, United Kingdom C4S Search Ltd Full time

    Job Summary:C4S Search Ltd is an award-winning Financial Institution seeking a Technical Helpdesk Analyst to join their IT team. The successful candidate will provide technical support to customers, resolve issues efficiently, and escalate complex problems to senior IT staff.About the Role:The ideal candidate will have a strong understanding of IT systems,...


  • Swindon, Swindon, United Kingdom Pinnacle Group Limited Full time

    About the JobWe are seeking an experienced Service Delivery Coordinator to join our team at Pinnacle Group Limited. The successful candidate will be responsible for supporting the Helpdesk Manager in ensuring delivery of required service standards across the contract.Main ResponsibilitiesSupporting the Helpdesk Manager with monthly audits and logging...


  • Swindon, Swindon, United Kingdom Hays Senior Finance Full time

    We are seeking a highly experienced commercial operations expert to join our client's team. As a senior business partner, you will work closely with internal and external stakeholders to drive business growth and improve performance.About the RoleThis is a fantastic opportunity to work with a leading FTSE 250 company and contribute to their success. The...


  • Swindon, Swindon, United Kingdom Pioneer Selection Full time

    Pioneer Selection is currently recruiting for a Field Service Engineer to join our dynamic team in Swindon. This exciting opportunity involves providing expert technical support to our production equipment and resolving any technical issues that may arise.Salary: £37,000As a Field Service Engineer, you will have the opportunity to work on a variety of...


  • Swindon, Swindon, United Kingdom Omega Full time

    Equipment Installation Expert WantedOmega is seeking an experienced Equipment Installation Expert to join our team. As an Equipment Installation Expert, you will be responsible for installing, setting up, and commissioning specialist packaging and filling equipment at customer sites.You will work closely with customers to understand their needs and provide...


  • Swindon, Swindon, United Kingdom CV-Library Full time

    Job Title: Binding and Finishing ExpertWe are looking for a skilled Binding and Finishing Expert to join our team at CV-Library. As a key member of our production team, you will play a crucial role in delivering high-quality printed materials to our clients.About the Role:As a Binding and Finishing Expert, you will be responsible for operating complex...


  • Swindon, Swindon, United Kingdom PH Jones Full time

    Swindon Gas Installation Team Member WantedWe are looking for a skilled Gas Engineer to join our team in Swindon. As a Gas Installation Team Member, you will work on a variety of projects and enjoy flexibility in your working hours.The ideal candidate will have valid in-date driving license with no more than 6 points, right to work in the UK, and be Gas Safe...

  • Helpdesk Technician

    3 weeks ago


    Swindon, Swindon, United Kingdom C4S Search Ltd Full time

    Service Desk Analyst Job Summary:We are looking for an experienced Service Desk Analyst to join our team at C4S Search Ltd. As a Service Desk Analyst, you will be responsible for providing technical support and assistance to our clients, ensuring that their technical needs are met promptly and professionally.Key Responsibilities:- Provide technical support...


  • Swindon, Swindon, United Kingdom Pinnacle Group Limited Full time

    Contract Support and Compliance SpecialistWe are looking for a talented Contract Support and Compliance Specialist to join our Helpdesk team. As a key member of our operations team, you will be responsible for ensuring effective contract support delivery, collaborating with FM Managers on monthly audits, and maintaining accurate records on the CAFM system....

  • CNC Technician Expert

    2 weeks ago


    Swindon, Swindon, United Kingdom AWD online Full time £35,000

    CNC Technician Expert required for a leading engineering company based in the Swindon area.SALARY: up to £35,000 per annum pro rata (subject to experience)Job OverviewWe are seeking a skilled CNC Technician Expert with experience of making components, generally in non-ferrous materials.The company designs and manufactures special purpose machines,...


  • Swindon, Swindon, United Kingdom Pinnacle Group Limited Full time

    About Pinnacle Group LimitedAs a leading UK private sector provider of housing and neighbourhood services, our goal is to deliver exceptional experiences for residents, employees, and the wider community. With our expertise in managing communities for living, learning, work, and play, we are committed to creating vibrant spaces that bring people together.The...


  • Swindon, Swindon, United Kingdom Edenred Finland Oy Full time

    Job OverviewWe are seeking a highly skilled Service Delivery Expert to join our team in Finland. As a key member of our IT Service Operation support, you will be responsible for building, managing and owning the problem management process.

  • Vehicle Repair Expert

    3 weeks ago


    Swindon, Swindon, United Kingdom Group 1 Automotive Full time

    Job Summary: Vehicle Repair ExpertLocation: SwindonSalary Range: £40,000 - £50,000 per year.We seek a highly skilled Vehicle Repair Expert to join our team in Swindon. In this position, you will have the chance to develop your skills and become an expert in vehicle repair and maintenance by utilising your technical knowledge and experience.About the...


  • Swindon, Swindon, United Kingdom Cast UK Limited Full time

    About the RoleWe are seeking a seasoned Supply Chain Efficiency Expert to join our team in Swindon. The successful candidate will have a strong background in supply chain management, with experience in leading teams and implementing process improvements.The ideal candidate will be responsible for utilizing warehouse management systems and technology to...


  • Swindon, Swindon, United Kingdom UKRI Full time

    About the RoleWe are seeking an experienced information security professional to join our team as a Security Operations Specialist. In this role, you will be responsible for ensuring the security and integrity of our IT infrastructure, working closely with development, operations, architecture, and security teams to implement and maintain secure systems and...