Helpdesk Operations Expert
4 weeks ago
This role involves supporting the IT Operations Manager and working within an office-based team as an experienced IT 2nd Line Engineer. Key responsibilities include:
- Assessing, troubleshooting, and resolving server and end-user computing issues using known methodologies.
- Developing processes and methods conforming to ITIL disciplines.
- Working from or traveling to company sites to provide IT support as required.
- Maintaining accurate records of work carried out for users in in-house systems.
- Ensuring technical competence remains current and fit for purpose.
Required skills and qualifications include:
- Strong knowledge of Windows Servers, Microsoft 365, Active Directory, and VMWare.
- Hands-on experience with server infrastructure and networking.
- Demonstrable experience with Microsoft Intune & Defender.
In this role, you will have the opportunity to develop your skills, share knowledge with the team, and contribute to service excellence for the Hills user community.
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Helpdesk Operations Manager
4 weeks ago
Swindon, Swindon, United Kingdom Pinnacle Group Limited Full timePinnacle Group Limited, a leading provider of housing and neighbourhood services in the UK, is seeking an experienced Helpdesk Operations Manager to ensure the delivery of high-quality service standards across its contracts.Job DescriptionThis role involves supporting the Helpdesk function, including report development, contract monitoring, CAFM system...
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Helpdesk Operations Manager
1 week ago
Swindon, Swindon, United Kingdom Pinnacle Group Limited Full timePinnacle Group Limited, a leading provider of housing and neighbourhood services, is seeking an experienced Helpdesk Operations Manager to drive the effective delivery of service standards across their contracts. As part of their team, you will play a crucial role in supporting the Helpdesk function, including report development, contract monitoring, CAFM...
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Helpdesk Operations Supervisor
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Helpdesk and Desktop Support Technician
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Helpdesk and Support Technician
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Technical Helpdesk Analyst
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Facilities Management Supervisor
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Expert Gas Engineer Wanted
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Helpdesk Technician
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Senior Contract Support Manager
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