Facilities Management Supervisor

3 weeks ago


Swindon, Swindon, United Kingdom Pinnacle Group Limited Full time
About the Job

We are seeking an experienced Service Delivery Coordinator to join our team at Pinnacle Group Limited. The successful candidate will be responsible for supporting the Helpdesk Manager in ensuring delivery of required service standards across the contract.

Main Responsibilities
  • Supporting the Helpdesk Manager with monthly audits and logging findings on the CAFM system.
  • Developing and maintaining systems and procedures to ensure the smooth operation of the helpdesk function.
  • Monitoring and measuring customer satisfaction through regular quantitative and qualitative assessments.
  • Previous supervisory/management experience within a Helpdesk department is essential.
  • Familiarity/experience working in facilities or similar industry (maintenance/engineering/FM) is also required.
What We Offer
  • A competitive salary range of £40,000 - £55,000 per annum.
  • An enhanced pension scheme.
  • Additional annual leave.
  • Private medical insurance.
  • Cycle to work scheme.
  • Employee assistance programme.
  • Retail discounts.
  • Childcare assistance.
  • Season ticket loans.
  • Sick pay schemes.
  • Personal development plans.
  • Electric vehicle scheme.


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