Senior Contract Support Manager

3 days ago


Swindon, Swindon, United Kingdom Pinnacle Group Limited Full time
About Pinnacle Group Limited
As a leading UK private sector provider of housing and neighbourhood services, our goal is to deliver exceptional experiences for residents, employees, and the wider community. With our expertise in managing communities for living, learning, work, and play, we are committed to creating vibrant spaces that bring people together.

The Role
We are seeking an experienced Senior Contract Support Manager to join our Helpdesk team. As part of this role, you will be responsible for supporting contract monitoring, customer satisfaction surveys, and developing reports to inform business decisions. Your focus will be on ensuring smooth service operations, proactive customer satisfaction measurement, and compliance with contractual requirements through contractors. This position requires previous supervisory experience within a Helpdesk department and familiarity with facilities or similar industry practices.

What We Offer
Pinnacle Group Limited is dedicated to providing its employees with a comprehensive benefits package, including maternity/paternity packages, flexible working arrangements, life assurance, enhanced pension scheme, additional annual leave, private medical insurance, cycle to work scheme, employee assistance programme, retail discounts, childcare assistance, season ticket loans, sick pay schemes, personal development plans, and electric vehicle scheme.

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