Administrative Support Specialist

5 days ago


StocktononTees, Stockton-on-Tees, United Kingdom G4S Business Unit:US Youth Services Full time

About the Job:

G4S Business Unit:US Youth Services is seeking a skilled professional to fill the role of Academy Training Administrator. This position is responsible for the administration of the Training Department, including managing internal and external communications, providing administrative support, and maintaining accurate records.

Responsibilities:

  • Call Handling: Manage incoming calls, responding to queries and escalating when necessary.
  • MyWork Portal Management: Respond promptly to employee inquiries via MyWork Portals or electronic platforms.
  • Accreditation Assistance: Provide administrative support for employee accreditation.
  • Business Updates: Communicate with the wider business on employee accreditation progress, reporting concerns as needed.
  • Training Support: Assist trainers with administrative tasks related to employee training sessions.
  • Liaison: Liaise with external agencies regarding training courses and qualifications.
  • Database Maintenance: Maintain accurate records in bespoke systems, updating relevant training information.
  • Report Generation: Analyze training results, producing reports for the L&D Business Partner.
  • Confidentiality: Comply with GDPR regulations regarding confidential documentation and personal employee information.

Requirements:

  • Interpersonal Skills: Excellent interpersonal communication skills with strong organization.
  • IT Skills: Proficiency in Microsoft Office and ability to apply skills to bespoke software.
  • Security Experience: Ideal experience in administration, preferably in the Security Industry.
  • Time Management: Able to prioritize and organize workload within time constraints and with accurate detail.

What We Offer:

This fixed-term contract lasting 8 months offers an estimated salary of $45,000 per year, based on industry standards.



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