HR Support Specialist
3 weeks ago
At Macmillan Davies, we are seeking a skilled HR Support Specialist to join our team. This role will require proficiency in either French, German, or Spanish.
Key Responsibilities:
• Utilize case management system tools to respond to written inquiries from employees, managers, retirees, and family members regarding HR questions, issues, problems, and status changes within defined SLAs and quality measures
• Use appropriate grammar and vernacular to respond to employee cases using case management and chat technology (chat, emails, case responses)
• Resolve Tier 1 cases in a professional, sensitive, and customer-focused manner in accordance with Company policies, procedures, and Service Level Agreement
• Escalate cases in accordance with, and as defined by HRSS policy and procedures to the appropriate team
• Interface with internal and external resources to furnish or obtain needed information to close cases not escalated
• Refer employees, managers, retirees, and families to HR self-service technology, outside vendors, or other resources as appropriate
• Meet or exceed goals and key performance indicators for optimal delivery of service to all customers
What We Offer:
A dynamic work environment with opportunities for growth and development. If you are a motivated and customer-focused individual with a passion for HR, we encourage you to apply for this exciting opportunity.
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