Customer Service Representative

3 days ago


Oxford, Oxfordshire, United Kingdom Pertemps TM Full time
About the Role

Pertemps is seeking a highly skilled Customer Service Adviser to join our team. As a Customer Service Adviser, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.

Key Responsibilities
  • Customer Service: Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Communication: Develop and maintain effective communication with customers, colleagues, and senior leadership team.
  • Case Management: Create and maintain accurate case files for each customer interaction.
  • Feedback and Improvement: Gather feedback from customers and communicate it with all stakeholders to drive continuous improvement.
  • Team Collaboration: Work collaboratively with the senior leadership team to achieve business objectives.
Requirements
  • Customer Service Experience: Previous experience in customer service is highly desirable, but not required as training will be provided.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to communicate effectively with customers and colleagues.
  • Problem-Solving: Ability to manage multiple tasks simultaneously and solve problems in a timely and professional manner.
  • IT Literacy: Proficient in using IT systems and software, including CRM systems.
Benefits
  • Competitive Salary: £24,000 per annum.
  • Pension Scheme: Access to a comprehensive pension scheme.
  • Commission Structure: Opportunity to earn commission on sales.
  • Free Parking: Free parking on site.
  • Performance-Related Bonuses: Opportunity to earn bonuses based on performance.


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