Guest Experience Booking Specialist

4 hours ago


Crawley, West Sussex, United Kingdom Crimson Hotels Group Full time

The Reservations Agent will play a key role in ensuring exceptional customer service and meeting guests' needs by booking their rooms and answering their questions. This position requires excellent communication skills (written and oral), previous experience of working within a hospitality environment, and flexibility to adapt to changing situations.

Responsibilities and Requirements
  • Answering incoming calls and emails regarding hotel room reservations within required standards.
  • Assisting guests with booking, modifying, and cancelling reservations.
  • Providing information on hotel facilities.
  • Accurately inputting guest data.
  • Effectively handling complaints.

As a Reservations Agent, you will have access to fantastic room discounts, My Crimson Rewards and Recognition schemes, birthday day off, private healthcare plan, superb learning and development opportunities, company pension scheme, life assurance, and complimentary refreshments and freshly cooked meals while on duty.

Our Benefits
  • Fantastic room discounts within the Crimson Hotel group and across the worldwide IHG brand of hotels.
  • My Crimson Rewards and Recognition schemes (discount shopping and wellbeing), instant rewards, and employee of the month e-vouchers.
  • Birthday day off.
  • Private Healthcare Plan.
  • Superb learning and development opportunities for career progression.
  • Company pension scheme and life assurance.
  • Complimentary refreshments and freshly cooked meals while on duty.

We are an equal opportunities employer and welcome applications from all candidates who meet the eligibility criteria. Estimated salary: £27,000 - £33,000 per annum.



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