Service Advisor

2 weeks ago


Crawley, West Sussex, United Kingdom Lookers Full time

Job Summary

Lookers Mercedes Benz of Gatwick is seeking an experienced Service Advisor to join our Aftersales Team. As a Service Advisor, you will be responsible for booking MOTs, services, and other repair work for our customers, advising them on warranty cover and upselling additional parts/accessories, and liaising with the full Aftersales department to organise and schedule appointments.

Key Responsibilities

  • Booking and scheduling appointments for customers
  • Providing excellent customer service and communication
  • Liaising with the Aftersales department to ensure smooth workflow
  • Managing customer records and updating systems

Requirements

You must have excellent communication skills, a warm personality, and a passion for delivering a first-class customer experience. Previous experience using Kerridge/ADP would be an advantage, as well as knowledge of other essential dealer systems. You will be a great team player but also able to work independently using your own initiative.

About the Role

This is an exciting opportunity to join a state-of-the-art dealership with exceptional working facilities. You will benefit from continuous training opportunities through our in-house brand development, as well as learning from colleagues/management.


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