Help Desk Support Specialist
4 weeks ago
Job Overview:
We are seeking an experienced Help Desk Administrator to join our vibrant team at Simply Solutions. As a Help Desk Administrator, you will provide first-line technical, Building Management, and Facilities Services support to our clients.
Key Responsibilities:
- Provide exceptional customer service via phone, email, or in-person, resolving concerns and ensuring excellent customer experience.
- Accurately process enquiries, resolving issues where possible or distributing call back requests to the relevant department.
- Collaborate with the Help Desk team to ensure seamless issue resolution and excellent customer satisfaction.
Requirements:
- Proven experience in customer service and a similar Help Desk role.
- IT savvy with good knowledge of Microsoft platforms and software.
- Excellent spelling and grammar skills.
- Able to work in a fast-paced environment and prioritize tasks effectively.
About Us:
Simply Solutions offers a dynamic work environment, opportunities for career growth, and a commitment to excellence. If you are a motivated and detail-oriented individual with a passion for customer service, we encourage you to apply for this exciting opportunity.
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