Tapestry Brand Experience Manager

5 days ago


Bristol, Bristol, United Kingdom Tapestry, Inc. Full time
Job Title: Tapestry Brand Experience Manager

We're looking for a results-driven Tapestry Brand Experience Manager to drive sales and service excellence across all product lines within a Department Store. As a critical representative of our brands, you will build strong relationships with customers, drive brand awareness, and exceed sales expectations.

This is a part-time (16 hours per week) fixed-term contract based in John Lewis Cribbs Causeway, offering a competitive salary and comprehensive benefits package, including internal mobility and career progression opportunities.

Your key responsibilities will include:
  • Tracking and analysing store targets to ensure they are met and exceeded, compiling and presenting action plans to the Senior Regional Brand Ambassador.
  • Delivering brand training and providing host stores with essential information to drive sales and enhance the customer experience.
  • Monitoring in-store activity and identifying new business opportunities within the store and local market, collaborating with Department Store Management teams to drive brand awareness and customer retention.

Customer Service and Experience:
  • Ensuring seamless customer experiences through ongoing learning and development on brand training and resources.
  • Generating innovative ideas for clienteling and event hosting, supporting co-hosting in-store events to drive sales and engagement.
  • Building strong relationships with local retail brands to understand customer demographics, profiling, and future brand opportunities.

Operations and Logistics:
  • Managing daily product deliveries and replenishment, ensuring high standards of cleanliness and organization in back-of-house areas.

Requirements:
  • Proven experience working in a department store environment.
  • Ability to self-motivate and strategize to develop business growth.
  • Flexibility to adapt to changing store and CEX requirements, including evenings, weekends, and bank holidays.

Benefits:
  • Multi-brand discount up to 50% off – Coach, Kate Spade, Stuart Weitzman.
  • Internal mobility & career progression.
  • Equity Inclusion & Diversity initiatives.
  • 1 Paid Volunteering Day per year and opportunities to volunteer with global projects.
  • Employee Assistance Program.

Estimated Salary: £38,000 - £48,000 per annum


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