Brand Ambassador Representative
5 days ago
Tapestry, Inc. is seeking a skilled and enthusiastic Brand Ambassador Representative to represent our brands within a Department Store across all product lines and drive sales and service.
This is a part-time (16 hours per week) contract based in a John Lewis store.
The successful candidate will report to a Senior Regional Brand Ambassador and be responsible for providing feedback, being solution-focused, and ensuring Tapestry values and business priorities are demonstrated on the shop floor, resulting in a seamless customer experience.
Key responsibilities include:
- Track and analyse store targets to ensure they are met and exceeded, compiling and presenting action plans to the Senior Regional Brand Ambassador.
- Deliver brand training and provide the host store with the necessary information to drive sales.
- Monitor in-store activity and identify new opportunities in-store or within local events.
- Build and cultivate strong relationships with Department Store Management teams to drive brand awareness and customer retention.
Customer Service:
- Ensure a seamless customer experience is delivered and stay up to date on brand training and resources.
- Drive ideas for clientelling/event hosting and support with co-hosting in-store events.
- Build strong relationships with local Retail brands to understand customer demographic, profiling, and future brand opportunities.
Operations:
- Manage daily product deliveries and replenishment, ensuring back of house areas are clean, tidy, and well maintained.
Requirements:
- Excellent understanding of working within a department store.
- Self-motivated and the ability to strategize to help develop their business.
- Flexible to work hours deemed by the store and CEX, including nights, weekends, and bank holidays.
What We Can Offer You:
- Multi-brand discount up to 50% off – Coach, Kate Spade, Stuart Weitzman.
- Internal mobility & career progression.
- Equity Inclusion & Diversity initiatives.
- 1 Paid Volunteering Day per year and opportunities to volunteer with global projects.
- Employee Assistance Program.
Salary: £32,000 - £42,000 per annum
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