Retail Experience Manager

3 days ago


Bristol, Bristol, United Kingdom TAPESTRY Full time
Salary: £45,000 - £55,000 per annum, depending on experience.

Job Description:
Tapestry, a global house of brands including Coach, Kate Spade New York, and Stuart Weitzman, seeks an experienced Retail Experience Manager to join their team. This is a unique opportunity to be part of a dynamic organization that values innovation, inclusivity, and diversity.

Key Responsibilities:
Sales:
  • Track and analyze store targets to ensure they are met and exceeded, where relevant compiling and presenting action plans and new initiatives to SRBA
  • Build and cultivate strong relationships with internal teams and department store teams to drive brand awareness and customer retention, implement and communicate business initiatives and act as a liaison between the host stores and SRBA
Customer Service:
  • Ensure all stores within the region are educated on the brands, and deliver brand training to increase product knowledge, recruitment of new customers and ultimately drive sales
Visual Merchandising:
  • Implement VM directives within the region to ensure all locations are showcasing new season product along with delivery drops
  • Implement VM guidelines during markdown periods and ensure consistency across the region
  • Build a strong relationship with the Regional VM Manager and regularly share images to seek feedback
Operations:
  • Ensure daily product deliveries and replenishment are managed efficiently and back of house areas are kept clean, tidy, and well maintained across the region
  • Complete trade reports in a timely manner and product call outs are shared effectively within the region
  • Coordinate with the SRBA to schedule adequate floor coverage for all locations

Requirements:
  • In-depth knowledge of the retail environment and a minimum of 2 years retail experience
  • Ability to travel within the South of the UK
  • Understanding of working within a department store
  • Excellent communication, leadership, organisational and analytical skills
  • Strong knowledge of industry trends
  • Self-motivated with the ability to strategize to help develop their business
  • A passionate team player with the ability to work well with others

Benefits:
  • 28 days holiday
  • Annual Incentive Plan (company performance bonus)
  • Multi-brand discount up to 50% off Coach, Kate Spade, Stuart Weitzman
  • Private healthcare with health assessment (Bupa)
  • Bupa rewards - financial wellbeing support and wellness discounts
  • Free 24/7 support for family building, fertility and menopause with Maven
  • Private dental cover
  • Eyecare vouchers
  • Employee assistance program
  • Employer pension contribution
  • Gym discount
  • Interest free season ticket loan
  • Cycle to work scheme
  • 1 Paid Volunteering Day per year and opportunities to volunteer with global projects


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