Client Services Coordinator

6 days ago


Edinburgh, Edinburgh, United Kingdom Rettie and Co. Full time
{"h3": "Key Details"}

Location: Edinburgh Department: Lettings Reports to: Client Services Manager Direct Reports: N/A Hours of Work: Monday to Friday 8.30am – 5.30pm

About the Role

The Edinburgh Lettings Team is dedicated to delivering exceptional customer experiences. As a key member of the team, you will work closely with colleagues to achieve a market-leading position in our target areas. Your role will involve providing a professional and efficient front-line reception service, handling multiple communication channels, and supporting the efficient operation of the department.

Key Responsibilities
  • Providing administrative support to ensure the efficient operation of the department and office premises, including stock management
  • Managing phone calls and voicemail queries
  • Greeting clients, suppliers, and associated professionals face-to-face
  • Providing the highest standard of client care and satisfaction
  • Ensuring standards are met and adopting a continuous learning approach
  • Managing viewing calendars and appointments
  • Managing a database of applicants for available properties
  • Managing the main lettings email inbox
  • Managing keys in and out of the office
  • Liaising with viewers/coordinators to best manage diaries/viewings
Key Requirements
  • Administrative Experience
  • Call Handling
  • Microsoft Experience
Competencies
  • Customer Focused
  • Effective Communicator
  • Multi-Tasking
  • Effective under pressure
About Us

At Rettie, we value our people and strive to create an environment where they can prosper and realize their potential. Our values of Teamwork, Determination, Dependability, and Ambition guide our actions and behaviors towards our clients and each other. We aim to cultivate diverse, capable teams in an environment that will help you realize your career potential.



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