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Client Services Coordinator

2 months ago

Edinburgh, Edinburgh, United Kingdom Rettie and Co. Full time
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Location: Edinburgh Department: Lettings Reports to: Client Services Manager Direct Reports: N/A Hours of Work: Monday to Friday 8.30am – 5.30pm

About the Role

The Edinburgh Lettings Team aims to deliver an exceptional customer experience. As a key member of the team, you will work closely with colleagues to achieve a market-leading position in our target areas. Your role will involve providing a professional and efficient front-line reception service, dealing with clients and customers through various communication channels. You will also provide administrative support to ensure the efficient operation of the department and maintain a welcoming environment for customers.

Key Responsibilities

You will be responsible for:

  • Providing administrative support and ensuring the efficient operation of the department and office premises
  • Managing phone calls and voicemail queries
  • Greeting clients, suppliers, and associated professionals face-to-face
  • Providing the highest standard of client care and satisfaction
  • Ensuring standards are met and adopting a continuous learning approach
  • Managing viewing calendars and appointments
  • Managing a database of applicants for available properties
  • Managing the main lettings email inbox
  • Managing keys in and out of the office
  • Liaising with viewers/coordinators to best manage diaries/viewings
Key Requirements
  • Administrative Experience
  • Call Handling
  • Microsoft Experience
Competencies
  • Customer Focused
  • Effective Communicator
  • Multi-Tasking
  • Effective under pressure
About Us

At Rettie, we value our people and want them to prosper and realise their potential. Our values of Teamwork, Determination, Dependability, and Ambition guide our actions and behaviours towards our clients and each other. We aspire to cultivate and grow diverse, capable teams in an environment that will help you realise your career potential.