Client Services Coordinator

4 days ago

Edinburgh, Edinburgh, United Kingdom Rettie and Co. Full time
About the Role

We are seeking a highly organized and customer-focused individual to join our Edinburgh Lettings Team as a Client Services Assistant. As a key member of our team, you will play a vital role in delivering an exceptional customer experience to our clients and customers.

Key Responsibilities
  • Provide administrative support to ensure the efficient operation of the department and office premises.
  • Manage all phone calls and voicemail queries, ensuring prompt and professional responses.
  • Greet clients, suppliers, and associated professionals face-to-face, providing a warm and welcoming environment.
  • Provide the highest standard of client care and satisfaction, ensuring that our customers receive exceptional service.
  • Manage the viewing calendars and appointments, ensuring seamless communication with viewers and coordinators.
  • Manage a database of applicants for available properties, ensuring accurate and up-to-date information.
  • Manage the main lettings email inbox, responding to queries and concerns in a timely and professional manner.
  • Liaise with viewers and coordinators to best manage diaries and viewings, ensuring maximum efficiency.
Key Requirements
  • Administrative experience, with a focus on customer service.
  • Excellent call-handling skills, with the ability to remain calm under pressure.
  • Proficiency in Microsoft applications, with the ability to learn new systems quickly.
About Us

Rettie and Co. is a growing and ambitious company, committed to delivering exceptional customer experiences. We value our people, providing a supportive and inclusive environment that allows them to thrive. Our values of Teamwork, Determination, Dependability, and Ambition guide our actions and behaviors, ensuring that we deliver outstanding results for our clients and customers.

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