Head of CRM and Loyalty

2 days ago

London, Greater London, United Kingdom Lucid Support Services Ltd Full time
Head of CRM and Loyalty

We are seeking a highly skilled and experienced Head of CRM and Loyalty to join our team at Lucid Support Services Ltd.

Key Responsibilities:
  • Plan, manage, and execute all activities related to CRM and loyalty programs.
  • Develop and maintain a comprehensive CRM architecture blueprint, including relevant metrics and a roadmap for integration, consolidation, and risk mitigation.
  • Orchestrate integration projects and corresponding strategies between business and Dev teams.
  • Manage the development and deployment of new CRM systems, software, and enhancements to existing applications.
  • Ensure that any new IT software integration meets functional requirements, system compliance, and interface specifications.
  • Collaborate with key stakeholders and system owners in the acquisition, deployment, and testing of new software programs and applications.
  • Implement corporate applications projects, as directed by the Director of Corporate Technology.
  • Evaluate results of integration projects, then report and make recommendations based on findings.
  • Manage network and software engineers to assist with QA, program logic, and data processing.
  • Compile and maintain inventory of company software and systems assets and their corresponding contracts/agreements.
  • Develop and communicate training for end users, hold clinics, and other user-related activities.
  • Lead on various upgrade projects, improvements, and other conversions, to ensure our infrastructure is fit for purpose and vendor security patches are deployed.
  • Implement procedures that allow relevant statistics to be collected for KPI monitoring.

We are an equal opportunities employer and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us.

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