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Head of CRM and Loyalty

2 months ago

London, Greater London, United Kingdom Lucid Support Services Ltd Full time
Head of CRM and Loyalty

We are seeking a highly skilled and experienced Head of CRM and Loyalty to join our team at Lucid Support Services Ltd.

The successful candidate will be responsible for leading the development and maintenance of our CRM and loyalty programs, ensuring they are aligned with our business objectives and provide a seamless customer experience.

Key Responsibilities:

  • Develop and implement CRM and loyalty strategies to drive customer engagement and retention
  • Lead cross-functional teams to design, develop, and deploy CRM and loyalty solutions
  • Collaborate with stakeholders to identify business requirements and develop solutions to meet those needs
  • Manage the development and deployment of new CRM and loyalty applications, ensuring they meet functional requirements and system compliance
  • Ensure that all CRM and loyalty initiatives are aligned with our company's overall strategy and goals

Requirements:

  • Proven experience in CRM and loyalty program management
  • Strong leadership and project management skills
  • Ability to collaborate with cross-functional teams
  • Excellent communication and interpersonal skills
  • Experience with CRM and loyalty software and technology

What We Offer:

  • A competitive salary and benefits package
  • The opportunity to work with a dynamic and innovative company
  • A collaborative and supportive team environment
  • Professional development and growth opportunities

We are an equal opportunities employer and welcome applications from all suitably qualified or experienced individuals. If you have a disability or health condition and require support throughout the recruitment process, please do not hesitate to contact us.