Engagement Officer

1 month ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Cabinet Office Full time
Job Summary

This role presents an opportunity to join the Infected Blood Compensation Authority (IBCA) as we build a team of Communications and Engagement professionals to support the infected and affected community in their compensation journey.

Key Responsibilities
  • Support the delivery of tailored and targeted stakeholder engagement to meet the needs of stakeholders and users of our services.
  • Manage relationships with key stakeholders and feed back learnings into the business to inform strategy and design.
  • Draft, create, and deliver clear content for external audiences and channels.
  • Identify opportunities to promote IBCA messages and support those we serve.
  • Build and maintain strong relationships across the organisation and externally with stakeholders and officials to enable accurate, timely delivery of key messages.
  • Ensure proper use of insight and evaluation across all activity to inform future work.
  • Contribute to strategic plans, evaluation documents, reports, and other IBCA communications materials and briefings.
Person Specification
  • Experience of building, maintaining, and managing strong relationships with external stakeholders, including organising engagement events and delivering regular correspondence.
  • Experience of delivering clear, accurate, and effective communications and engagement content.
  • Excellent written skills with the ability to take complex policy information and explain it to non-expert audiences in a straightforward way.
  • Experience of working collaboratively across teams with colleagues at all levels and with external stakeholders with clear outcomes.
  • Contributes to the development and delivery of communications and engagement plans, including evaluation.
  • Ability to work in a fast-paced, demanding, and unpredictable environment with the ability to prioritise work, often under pressure.
  • Strong interpersonal skills and the confidence to challenge decisions when necessary.


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