Business Analytics Specialist
1 week ago
Overview:
The Automobile Association is a leading provider of roadside assistance and financial services in the UK. Our mission is to help keep Britain moving.
About This RoleWe are seeking an experienced Financial Data Analyst to join our team. As a key player in optimising B2C Breakdown Retention performance, you will deliver insightful analysis that drives informed decision-making and enhances customer outcomes.
Job Description:- Produce regular and ad-hoc analysis to understand retention performance versus forecast, working alongside a second Commercial Analyst.
- Analyse inbound and outbound contact centre performance to improve understanding of commercial save and discount drivers.
- Collaborate with marketing and contact centre colleagues to measure the performance of retention initiatives.
- Assist the commercial and marketing teams in better understanding the drivers of retention.
This role requires strong problem-solving skills, including the use of appropriate analytical techniques to draw conclusions and solve a range of business problems, as well as the ability to organise, filter, and augment data appropriately. Experience with data manipulation and relevant analytical tools, such as Excel, SQL, Python, Databricks, and Power BI, is essential. A degree-level qualification or equivalent in a relevant commercial or analytical subject area is also preferred.
Benefits:We offer a competitive salary of £45,000 - £60,000 per annum, depending on experience, plus up to 10% bonus. Other benefits include 25 days annual leave plus bank holidays, worksave pension scheme with up to 7% employer contribution, free AA breakdown membership from Day 1, discounts on AA products, employee discount scheme, company funded life assurance, diverse learning and development opportunities, dedicated Employee Assistance Programme, and 24/7 remote GP service.
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