Customer Service Representative Expert

2 days ago


Braintree, Essex, United Kingdom Safran Full time
About the Role

We are seeking a skilled Customer Service Representative to join our team at Safran. As a key member of our Sales Administration department, you will play a critical role in providing exceptional customer service and support.

The ideal candidate will have excellent communication skills, be able to work effectively in a team environment, and possess a strong attention to detail.

We offer a competitive salary of $55,000 - $65,000 per year, depending on experience, plus benefits.

Job Description

The primary responsibilities of this role include:

  • Providing timely and effective customer service through various channels, including phone, email, and chat.
  • Responding to customer inquiries and resolving issues in a professional and courteous manner.
  • Collaborating with internal teams to ensure seamless communication and efficient issue resolution.
  • Maintaining accurate records and data entry in our ERP system.
  • Continuously improving processes and procedures to enhance customer satisfaction and experience.

To succeed in this role, you will need:

  • A high school diploma or equivalent and 2 years of experience in customer-facing roles.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Basic computer skills, including Microsoft Office and ERP systems.

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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