Customer Service Representative Expert
2 days ago
We are seeking a skilled Customer Service Representative to join our team at Safran. As a key member of our Sales Administration department, you will play a critical role in providing exceptional customer service and support.
The ideal candidate will have excellent communication skills, be able to work effectively in a team environment, and possess a strong attention to detail.
We offer a competitive salary of $55,000 - $65,000 per year, depending on experience, plus benefits.
Job DescriptionThe primary responsibilities of this role include:
- Providing timely and effective customer service through various channels, including phone, email, and chat.
- Responding to customer inquiries and resolving issues in a professional and courteous manner.
- Collaborating with internal teams to ensure seamless communication and efficient issue resolution.
- Maintaining accurate records and data entry in our ERP system.
- Continuously improving processes and procedures to enhance customer satisfaction and experience.
To succeed in this role, you will need:
- A high school diploma or equivalent and 2 years of experience in customer-facing roles.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Basic computer skills, including Microsoft Office and ERP systems.
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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Customer Service Representative
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