Customer Service Representative
1 day ago
We are seeking a skilled Customer Service Representative to join our team at Hammonds Furniture Limited. As an Apprentice in Customer Relations, you will play a crucial role in managing inbound and outbound calls, ensuring seamless communication with service users, their families, and prescribers within agreed KPIs.
Key Responsibilities:
- Manage delivery rounds in advance for Technicians and Service Engineers, utilizing software effectively.
- Ensure accurate client and delivery details, adding necessary notes to the system.
- Action emergency jobs within agreed KPIs by relaying requirements to technicians and warehouse staff.
- Liaise between health professionals and service users to facilitate efficient communication.
- Answer emails and complaints within company-agreed timeframes.
Benefits
- Competitive salary of £25,000 - £30,000 per annum, depending on experience.
- Opportunities for professional development, training, and career progression.
- Life assurance and cycle-to-work scheme benefits.
- Free uniform and DBS check provided.
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