Senior Technical Services Specialist
2 days ago
The One Group is seeking an experienced Technical Services Specialist to support their UK/ROI Sales Organisation.
Job DescriptionThis role offers a unique opportunity to manage customer complaints, oversee specification management, and ensure regulatory compliance within the FMCG industry.
Main Responsibilities:
- Customer Complaints Management: Manage customer complaint entries, collaborate with Site Quality teams, deliver consumer-friendly responses, and train customer service teams.
- Specification Management: Keep all customer specification systems updated, maintain records, and ensure the approval of production samples before market release.
- Artwork Approval & Claim Substantiation: Provide final artwork sign-off, ensuring that all claims are substantiated and comply with legal requirements.
- Support Quality & Customer Audits: Assist sites in preparing for customer audits, address non-conformities, and represent the business during customer visits.
- Regulatory Compliance: Stay updated on UK/EU regulations, ensure products comply with these standards, and share regulatory insights with the technical team.
Key Challenges and Complexity:
- Managing multiple customer accounts, balancing changing specifications, product adjustments, and regulatory requirements.
- Building strong relationships with both internal stakeholders and external customers.
- Handling high-stakes complaints, trend analysis, and technical reviews with strategic insight.
Requirements:
- Effective management and resolution of customer complaints.
- Maintenance of up-to-date customer specifications and legal compliance.
- Support and training for customer service teams, ensuring seamless communication and compliance.
- Experience: Proven background in Customer Services, Product or Specification Management, ideally within FMCG or hygienic disposables.
- Competencies:
- Fluent English (additional languages beneficial)
- Strong communication, problem-solving, and analytical skills
- Proficiency with data analysis and IT skills
- Ability to balance creative problem-solving with customer-focused outcomes
Salary: £35,000 - £38,000 per annum (pro rata), depending on experience. Located in Hemel.
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