Service Excellence Specialist

2 months ago


Wakefield, Wakefield, United Kingdom beBee Professionals Full time £20,000 - £30,000

As a Service Excellence Specialist at beBee Professionals, you will play a vital role in delivering exceptional customer experiences. Key responsibilities include:

  • Providing timely and accurate responses to customer inquiries.
  • Resolving customer issues through effective problem-solving and escalation.
  • Collaborating with internal teams to ensure seamless customer support.
  • Processing customer orders and managing account information.
  • Staying up-to-date with product and service information to provide accurate support.

Requirements:

  • Previous customer service experience is preferred.
  • Excellent communication and problem-solving skills.
  • Ability to handle high-volume queries while maintaining attention to detail.
  • Proficiency in Microsoft Office and CRM systems.
  • Ability to work independently and as part of a team.

Benefits:

  • Competitive salary with performance-based incentives.
  • Pension scheme and healthcare benefits.
  • Training and development opportunities.
  • Supportive work environment with clear career progression.


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