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Retail Sales Associate

2 months ago

Hove, Brighton and Hove, United Kingdom COOK Trading Ltd Full time
Remarkable Service

We are looking for a Retail Team Member to join our team in our Cook Shop in Hove. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring that every customer has a remarkable experience.

Key Responsibilities:
  • Provide outstanding customer service, ensuring that every customer feels valued and supported.
  • Offer every customer a taster and use it as an opportunity to talk about our food.
  • Ask open questions and provide expert information about our food, as appropriate.
  • Share information with the customer on new products, what goes with what, side dishes, serving suggestions, garnishes and so on.
  • Be thoughtful – help carry bags to car, entertain children, offer another basket. Do whatever you think appropriate to help the customer have a good experience.
Remarkable Business

We are a food business, and we take pride in maintaining a clean and spotless shop. As a Retail Team Member, you will be responsible for ensuring that the shop is always immaculate and that stock is replenished and rotated.

  • Know your shop targets and aim for them.
  • Make sure the shop always looks clean and spotless.
  • Replenish and rotate stock, and ensure that the freezers are full.
  • Be a whizz on the till. Operate it efficiently and accurately. Use in-store computer to record till data.
  • Understand the shop paperwork, necessary legal checks and their purpose.
  • Open up the shop. Close the shop and cash up.
  • Checking in deliveries and placing orders.
  • Ensuring paperwork is complete and accurate.
  • Assist with stock taking as required.
  • Look smart with apron, and name badge at all times.
  • Support your Shop Manager and Team members by being an active part of the team, being willing to contribute and roll your sleeves up, and work together to create a remarkable shop.