Student Finance Officer

4 weeks ago


Llandudno, Conwy, United Kingdom Student Loans Company Full time

Job Summary

Student Finance Officer - Customer Service Specialist

We are seeking a motivated and dynamic individual to join our busy contact centre and assessment team in Llandudno. As a Student Finance Officer, you will be responsible for assisting customers in their student finance journey by resolving their requests and case managing their applications.

Key Responsibilities

  • Assess and process student finance applications to establish customers' eligibility and entitlement to financial support
  • Provide excellent customer service by answering customer queries through various channels, including inbound and outbound calls, email, webchat, and letter
  • Work collaboratively with the team to achieve targets and deliver high-quality results

Requirements

  • Experience in a customer-focussed role, preferably within a high-volume contact centre or processing environment
  • Excellent IT skills, with significant experience using email and multiple software platforms
  • A passion for customer service and the ability to understand customers' needs
  • The ability to use your own initiative and adapt to changing working environments

Benefits

  • Competitive salary of £22,800
  • Contribution to the Civil Service Defined Benefit Pension scheme
  • Opportunities for career development and progression


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