Student Advisor

**Job description: Student Advisor**

**Main site**

Rhos-On-Sea

**Salary**

£18,349.67 - £20,801.25 per annum

**Contract type**

Permanent

**Contract terms**

Part Time - 29 hours per week (Tuesday, Wednesday, Thursday & Friday)

**Job purpose**

You will be able to demonstrate experience in a customer focussed role and will need a good level of IT skills. A high level of customer services and communication skills is essential. The ability to be flexible and work within a dynamic environment is essential.

**Main duties and responsibilities**
- Responding promptly and effectively to all enquiries regarding college support services and ensure they receive accurate information in a timely, professional and friendly manner.
- Administering comprehensive systems and procedures for the provision of a friendly and efficient Learner Service function to prospective and existing learners at Coleg Llandrillo.
- Responding appropriately to enquiries.
- Acting as an impartial broker on behalf of learners that receive support from external agencies.
- Providing a personalised service to applicants and maintain confidentiality and handle information in accordance with the College’ Data Protection Policy and the Freedom on Information policies and procedures.
- Promoting Grŵp Llandrillo Menai’s Wellbeing Plan.
- To deliver comprehensive information and advice regarding the range of qualification, course and training opportunities delivered by the college.
- To support all recruitment activities and the positive promotion of college provision through attending open evenings and careers events.
- To support the successful transition into college and/or training opportunities through liaison with schools, local education authorities and Careers Wales staff.
- To promote and provide information to students, parents and other interested parties regarding eligibility and the financial support provided by student finance schemes and signpost learners as appropriate.
- To provide an effective information, administrative and data inputting service in the delivery of student finance schemes to include the administration of: Educational Maintenance Allowance (EMA); Assembly Learning Grant for Further Education (ALG FE); Pathways to Apprenticeships (PTA); scholarships and bursaries; HE Finance; Learner Support Funds (FCF); and transport tickets in accordance with college guidance.
- To engage in all opportunities to strengthen the learner experience and carry out all associated duties as directed by the Learner Services Manager and/or Assistant Principal, Learner Services.
- Maintain accurate student records for audit purposes.
- To promote engagement with learner enrichment activities.
- To contribute towards the organisation and attend college information, recruitment and induction events where appropriate e.g. Open Events, careers evenings, school liaison activities etc.

**Person specification**

**Qualifications**

Educated to level 3 with a good general standard of education to include GCSE at Grade C, or above, in English, or equivalent e.g. Key Skills.

Hold a qualification in administration or information technology.

**Knowledge and experience**

Proven administrative and organisational skills gained through experience of working in administrative role including experience of handling confidential information.

**Skills and attributes**

Excellent communication and personal skills to work effectively with students and staff through the medium of Welsh and English.

Possess and demonstrate a full range of excellent IT skills to include word processing, spread sheets, databases and management information systems.

Ability to work as a team member and be flexible, adaptable and approachable.

Ability to cope with a range of tasks at any one time and prioritise workload accordingly.

Ability to maintain confidentiality. Be committed to Equal Opportunities and to be sensitive to any matters relating to discrimination and take positive steps to ensure that equality of opportunity is provided to all.

**Additional requirements**

Able to travel as required to fulfil the requirements of the role

**Welsh language skills**

**Welsh Understanding**

Entry

**Welsh Speaking**

Entry

**Welsh Literacy**

Entry

**Please note**: consideration will be given to applicants who indicate that they are within 1 level of meeting the required Welsh skills requirement for the post on the proviso that any offer of employment would include a contractual agreement to develop their Welsh Skills.

**Job Types**: Part-time, Permanent

**Salary**: £18,349.67-£20,801.25 per year

Expected hours: 29 per week

**Benefits**:

- Additional leave
- Canteen
- Company pension
- Cycle to work scheme
- Free flu jabs
- Free parking
- Gym membership
- Health & wellbeing programme
- Language training provided
- On-site gym
- On-site parking
- Sick pay
- Store discount

Schedule:

- Monday to Friday

Work Location: In person