Process Improvement Director
6 days ago
Company Overview:
Mobile Broadband Network Ltd (MBNL) is a leading provider of mobile infrastructure in the UK. Our Operational Services directorate plays a critical role in delivering high-quality services to our customers, including EE/BT and Three.
Job Summary:
We are seeking an experienced Continuous Improvement Director to join our team, focusing on enhancing the performance of our services and improving overall efficiency. As a key member of our Operations leadership team, you will drive strategic initiatives to improve customer satisfaction, reduce costs, and increase productivity.
Main Responsibilities:
- Lead the development and implementation of continuous improvement strategies.
- Collaborate with cross-functional teams to identify areas for improvement.
- Analyse data to inform decision-making and drive business outcomes.
Requirements:
- Proven track record in process improvement and team leadership.
- Expertise in ITIL and other industry-leading frameworks.
- Ability to communicate complex ideas effectively and build strong relationships across the organisation.
Salary: £80,000 - £100,000 per annum.
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