Customer Experience Coordinator

3 weeks ago

London, Greater London, United Kingdom Oneder Full time
About Us

We strive to create exceptional workspaces that foster collaboration, creativity, and community. Our business model focuses on delivering exceptional customer experiences, prioritizing our members' needs and preferences.

We have established a strong presence in East London, with two buildings opened and two more in the pipeline. Our community is rapidly growing, with over 2,000 members and approximately 150,000 square feet of space.

New Opportunities

We seek a highly motivated and customer-focused individual to join our community team. Our workspaces are dynamic and designed to support the growth of professionals, entrepreneurs, and freelancers.

About the Community Team

The community team plays a pivotal role in delivering a best-in-class member experience. Our ideal candidate will be responsible for building relationships, organizing events, and ensuring the smooth operation of our buildings.

  • Provide exceptional customer service, ensuring a positive first impression for our members and potential members.
  • Manage a junior team member, providing guidance and support to ensure their growth and development.
  • Develop strong relationships with our members, understanding their needs and preferences to deliver tailored experiences.
  • Assist in the smooth operation of the building, including administrative tasks and event management.
  • Respond promptly to member queries and issues, demonstrating a hospitality-centric approach.
  • Contribute to the development of new initiatives to enhance the member experience and building performance.
  • Perform administrative tasks, including email management and data updates.
  • Assist with meetings, events, and bookings, ensuring seamless execution.
  • Maintain the appearance of our workspaces, ensuring they are clean and well-maintained.
  • Manage member move-ins and move-outs, ensuring a seamless experience.
  • Engage with potential members and stakeholders, providing information and support to facilitate successful interactions.
  • Meet with members to resolve issues and provide support on building initiatives.
  • Deliver tours of our buildings, showcasing our spaces and services to members and stakeholders.

Requirements

We are seeking a candidate with:

5+ years of experience in a hospitality environment, with significant customer service experience.2+ years of experience in managing a team.Strong oral and written communication skills.A proactive approach to improvement, with a focus on delivering exceptional results.Ability to work in a fast-paced environment, adapting to changing circumstances.Enthusiasm for meeting and engaging with diverse stakeholders.Ideal candidate will have a Bachelor's degree or equivalent.

Benefits

We offer:

23 days of holiday (plus bank holidays).Pension scheme.Company laptop.Opportunities for growth and development in a fast-expanding business.

Apply by submitting your CV and a short cover note to david@withoneder.com.

  • Customer Service Resource Coordinator

    1 month ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job DescriptionThe Customer Service Resource Coordinator plays a crucial role in managing the Field Service Engineers' resource diary. This position requires excellent customer relations skills, commercial acumen, and the ability to develop and sustain relationships with key stakeholders.Key ResponsibilitiesManage the Field Service Engineers' resource diary...

  • Customer Experience Coordinator

    7 days ago

    London, Greater London, United Kingdom JaJa Finance Ltd Full time

    Role SummaryWe are seeking a customer-focused and detail-oriented Customer Experience Coordinator to join our team at JaJa Finance Ltd. The successful candidate will be responsible for coordinating and managing the delivery of exceptional customer experiences across multiple channels.About the Role:Provide proactive and reactive support to customers via...

  • Customer Experience Coordinator

    2 weeks ago

    London, Greater London, United Kingdom Mears Full time

    Job OverviewMears is seeking a skilled Customer Experience Coordinator to join our team. This role will be responsible for delivering exceptional customer service and driving social value activities in the London Borough of Islington.Salary£28,000 per annum, plus company vehicle and great benefits.Key ResponsibilitiesThe Customer Experience Coordinator will...

  • Customer Experience Coordinator

    5 days ago

    London, Greater London, United Kingdom Principal York Full time

    Hospitality Career at RBHWe are looking for a skilled Customer Experience Coordinator to join our team at the Principal York hotel.The successful candidate will have experience in providing excellent customer service and coordinating front desk operations. The salary for this role is £28,000 per year, plus benefits such as life insurance, employee...

  • Customer Experience Coordinator

    5 days ago

    London, Greater London, United Kingdom David Lloyd Clubs Full time

    At David Lloyd Clubs, we're seeking a Customer Experience Coordinator to join our team. As a key member of our Food and Beverage team, you'll be responsible for delivering exceptional service to our members, creating engaging experiences across the club, and providing a safe and welcoming environment for everyone.We're looking for someone who is passionate...

  • Customer Experience Coordinator

    2 weeks ago

    London, Greater London, United Kingdom Imperial London Hotels Full time

    At Imperial London Hotels, we are seeking a highly skilled Customer Experience Coordinator to join our team. As a key member of our reservations department, you will play a crucial role in ensuring that our guests receive exceptional service and support throughout their stay.About the RoleThe Customer Experience Coordinator will be responsible for managing...

  • Customer Experience Coordinator

    3 days ago

    London, Greater London, United Kingdom Kappahl Group Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Coordinator at Newbie Brent Cross. As a key member of our store team, you will play a vital role in delivering exceptional customer experiences, ensuring that every visitor feels welcome and valued. Your passion for sales, design, and interior design...

  • Customer Experience Coordinator

    11 hours ago

    London, Greater London, United Kingdom Love Holidays Full time

    About the RoleAs a Customer Experience Coordinator, you will play a vital role in ensuring that our customers receive exceptional service and support throughout their journey with Love Holidays. This is a fantastic opportunity to develop your skills and build a successful career in customer-facing roles.Key ResponsibilitiesManage customer inquiries and...

  • Customer Experience Coordinator

    4 weeks ago

    London, Greater London, United Kingdom NTT DATA Full time

    About the RoleAs a valued member of our team, you will be responsible for providing exceptional customer service to both internal and external clients. This includes managing the reception inbox, coordinating meeting and event requests, and ensuring the cleanliness and maintenance of customer-facing areas.Key ResponsibilitiesMonitor and respond to reception...

  • Customer Experience Coordinator

    1 week ago

    London, Greater London, United Kingdom Finisterre Full time

    We are seeking a highly skilled Customer Experience Coordinator to join our team at Finisterre in Covent Garden, London. As a leading brand in the apparel industry, we pride ourselves on delivering exceptional customer experiences through our friendly and knowledgeable staff.Job DescriptionTo assist in the day-to-day running of the store, ensuring that sales...

  • Customer Experience Coordinator

    1 week ago

    London, Greater London, United Kingdom SAPI Full time

    About SAPISAPI is a pioneering fintech company that revolutionizes custom financing products and offers an all-encompassing API for business credit solutions. Our mission is to provide liquidity for the global payment ecosystem.Job SummaryWe are seeking a talented Customer Experience Coordinator to join our team in London. As a key member of our customer...

  • Logistics Coordinator

    7 days ago

    London, Greater London, United Kingdom Amazon Full time

    Amazon Freight is seeking a Logistics Coordinator - Customer Experience to join our team. As a Logistics Coordinator, you will be responsible for working collaboratively with multiple Amazon Freight and internal stakeholders to ensure best outcomes for customers and the business.The ideal candidate will have experience in requirement gathering, knowledge of...

  • Customer Experience Coordinator

    3 days ago

    London, Greater London, United Kingdom triyoga Full time

    Job Overview: We are seeking a highly motivated and organized individual to join our front of house team as a Customer Experience Coordinator. As a key member of our team, you will play a crucial role in ensuring that our clients receive a consistent and positive experience.Salary: £28,000 - £32,000 per annum, depending on experience.Key Responsibilities:...

  • Proactive Customer Experience Coordinator

    5 days ago

    London, Greater London, United Kingdom American President Lines Full time

    We are seeking a highly motivated and customer-orientated individual to join our Daventry team as a Proactive Customer Experience Coordinator. In this role, you will be responsible for delivering exceptional customer service, resolving customer inquiries and complaints, and ensuring seamless order processing and delivery.The salary for this position is...

  • Operations and Customer Experience Coordinator

    5 days ago

    London, Greater London, United Kingdom Knight Frank Full time

    Knight Frank is seeking an experienced Operations and Customer Experience Coordinator to support its Notting Hill office. This is a unique opportunity to work in a dynamic industry, with a competitive salary of £30,000-£36,000 per annum.In this role, you will be responsible for providing exceptional customer service, maintaining a tidy office, and...

  • Global Customer Experience Coordinator

    7 days ago

    London, Greater London, United Kingdom EMU Australia Full time

    Job OverviewWe are seeking a highly skilled and enthusiastic individual to join our customer service team as a Customer Service Coordinator. This role is perfect for someone who is passionate about delivering exceptional customer experiences and has excellent communication skills.In this role, you will be responsible for supporting our online consumers and...

  • Pharmacy Customer Experience Coordinator

    7 days ago

    London, Greater London, United Kingdom Rightangled Full time

    We are seeking an experienced Pharmacy Customer Experience Coordinator to join our team at Rightangled, a pioneering health-tech company based in London.The successful candidate will be responsible for delivering exceptional service and support to our valued customers via live chat and phone, handling inquiries about medications, prescriptions, and online...

  • Customer Service and Distillery Experience Coordinator

    1 month ago

    London, Greater London, United Kingdom Sipsmith London Full time

    Customer Service and Distillery Experience CoordinatorWe are seeking a highly skilled and personable Customer Service and Distillery Experience Coordinator to join our team at Sipsmith London. As a key member of our Tours and Customer Service team, you will be responsible for delivering exceptional customer experiences and supporting the smooth running of...

  • Dream Travel Experience Designer

    1 week ago

    London, Greater London, United Kingdom Intrepid Experience Full time

    At Intrepid Travel, we inspire and lead unforgettable travel experiences for the planet and its people. Our mission is to create adventures that benefit local communities and the environment.We are seeking a skilled Tailor Made Sales Consultant to join our team in the UK & EU region. In this role, you will use your expertise to design and sell unique,...

  • Expert ServiceNow Customer Experience Architect

    7 days ago

    London, Greater London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full time

    Unlocking Customer Success with ServiceNowKonversational, the leading experts in ServiceNow customer workflows, seeks a seasoned Principal Technical Consultant to spearhead customer success initiatives.As a key member of our team, you will leverage your technical expertise to deliver tailored ServiceNow solutions that drive business outcomes and exceed...